Thank you for shopping with us! Here’s what you need to know about how we get our delicious jerky to you.
Order Processing Time
All orders are processed and shipped within 1-3 business days. We pack orders Monday through Friday, excluding weekends and public holidays.
Please note: During high-volume periods, like holidays, processing times may be slightly longer.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
| Standard Shipping | [e.g., 3-7] business days | Calculated at checkout |
| Expedited Shipping | [e.g., 2-3] business days | Calculated at checkout |
| Free Shipping | [e.g., 5-10] business days | Free on orders over [e.g., $79] |
Please note: Delivery estimates are provided by the carrier (e.g., USPS, UPS) and are not guaranteed. Delivery delays can occasionally occur due to weather, carrier issues, or high volume, which are outside of our control.
Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
Incorrect Shipping Addresses
It is the customer's responsibility to provide the correct shipping address at checkout. We cannot change a shipping address once an order has been processed.
Moossassin Jerky is not responsible for orders lost or delivered to an incorrect address due to customer error. Please double-check your address before confirming your purchase.
Lost, Stolen, or Damaged Packages
Once your order is handed over to the shipping carrier, Moossassin Jerky is no longer responsible for the package.
Lost/Stolen: We are not responsible for packages that are lost in transit or stolen after delivery. If your tracking shows "Delivered" but you have not received it, please contact the shipping carrier (e.g., USPS, UPS) directly to file a claim.
Damaged: If your package arrives clearly damaged from transit, please take photos of the damage (before opening, if possible) and file a claim directly with the shipping carrier.